FOSVA Training Testimonials/Feedback
Focus and Organisation
Small and friendly group, not too heavy going. I learnt many things:- morning regime, project organising, the need for business planning. Paul Kruzycki, BVE Property Consultants.
I liked the informal approach and learnt more about myself. Alex Dyne, Consultant.
Effective Telephone Techniques
- Learned how to give better instructions and be more detailed
- Learned new ways of dealing with angry customers and how to speak to them
- Learned not to assume things over the phone and that body language, voice & content are all important
- I think this course would benefit people that are not confident on the phone and how to deal with different people and situations - Lindsey Brooks, Lease Drive Velo.
- My telephone techniques were fine, I was confident
- Learned better understanding of how to deal with difficult situations ie silence, explaining instructions and details
- Learned how to follow up calls, deal with my clients addressing my foreign drivers’ names
- Very informative, teaches you different ways of talking to people, ie standing up, taking a breath, putting drivers on hold 1 minute - Hannah Madden, Lease Drive Velo.
- Before the course "I thought that managing your time was a matter of just getting on with your workload"
- After the course I now feel "that prioritising your work load and managing your time can be very beneficial"
- The course was valuable because "it taught me to take 5 minutes at the start of the day to make a plan how I was going ot manage my time and workload"
- To anyone considering taking this course I would say "it's definitely worthwhile and you will benefit from looking at how you actually can manage your time better" - Paul Defoe, Lease Drive Velo.
- Before the course I "was keen to learn how to manage my workload. I felt it would be good for me to learn how to manage my time. I thought it would be interesting and it was"
- I now feel "I have learnt how to manage my own time and asking for help so that I do not feel stressed when work gets too much"
- To anyone considering taking this course I would say "come along as it is very interesting and insightfull" - Anonymous, Lease Drive Velo.
- Before the course "I felt lost"
- After the course I now feel "a direction for management"
- The course was valuable because "it clarified perceptions and approach"
- To anyone considering taking this course I would say "Do it!" - Mike Read, ConsultCRM.
- "Jo is brilliant, not afraid to tell it how it is."
- Before the course "I felt lost. Worried about managing my staff"
- After the course I now feel "empowered and better prepared"
- The course was valuable because "I've learnt some valuable steps towards getting more from my staff"
- To anyone considering taking this course I would say "Go for it!" - Jon Littlechild, ConsultCRM.
Some of our recent clients include: Harrods Aviation, Lease Drive Velo, Consult CRM
